Gippsland Lakes Complete Health is a not-for-profit, non-government organisation operating as a company limited by guarantee under the Corporations Act 2001.

We are a Victorian Registered Community Health Service under the Health Services Act (1988) and a Registered Community Services Organisation under the Children, Youth and Families Act (2005).

Clinical governance

We are committed to delivering high quality, safe and responsive services. We have integrated the following elements throughout GLCH to ensure quality improvement:

  • Consistent work to a three year Quality Improvement Plan that is reported to QIP
  • Investment in a dedicated senior Quality position
  • Integration of Continuous Quality Improvement principles into strategic plans, operational plans, integrated planning models, position descriptions, planning, review and reporting
  • Incorporation of learning and development activities that improve service quality
  • Systematic internal and external auditing in the areas of client records, finance and OHS
  • Demonstrated application, practice and review of clinical governance throughout organisation

View our Constitution by clicking HERE


We are currently accredited with:

  • Quality Innovation Performance (QIP), which includes: Home & Community Care (HACC) Homelessness Assistance Service Standards (HASS) Quality Improvement Council Standards (QIC)
  • Department of Social Services Community Common Care Standards – Community Aged Care Package (CACP)


  • Department of Veterans’ Affairs
  • Department of Health and Ageing
  • Department of Human Services

GLCH’s Board of Directors

Pictured back L to R: Patricia Bryce, Sue Medson (CEO), Judith Congalton, Nicholas Earley, Glen Hodges, Darryl Andy and Carol Ross. Front L to R: Jeff Wilson, Robyn Cooney and Phil Bogle

Board of Directors

Our Board of Directors bring a diverse range of skills, expertise and experience to GLCH, particularly in areas such as education, health, local government, business administration, information technology, journalism and law.

Each Board Director has strong connections to the local community and volunteers their time to provide the organisation with strong governance and guidance.

The Board is made up of nine directors – six who are elected from GLCH’s membership, and three who are appointed based on their skills and experience.

Board responsibility

  • Ensuring GLCH delivers quality health services in line with its mission and values
  • Ensuring organisational operations are directed by effective systems and processes
  • Defining and developing the organisation’s purpose
  • Working with Executive Managers to develop GLCH’s Strategic Plan
  • Approving annual budget and business plans
  • Fostering a culture that is responsive to community needs
  • Monitoring and leading clinical safety and quality