Troubleshooting

    We recommend that you complete a test call well in advance of the consultation. This test will check whether your internet connection is sufficient and your equipment is working correctly.

    Click HERE to view a guide to manage the most common technical issues. If you are unable to resolve the issue with this guide, please view advanced troubleshooting resources.

    Requirements:

    To use telehealth, you will need:

    • a reliable internet connection (please complete a test call to check whether your internet speed is sufficient).
    • web-camera, speakers and microphone (already built into laptops and mobile devices)

    Depending on your device, please make sure you have an up to date version of either:

    • Google Chrome web browser, if using a desktop/laptop (Windows or Mac OS) , or an Android tablet/smartphone
    • Safari web browser, if you are using an Apple desktop or laptop (Mac OS), or iPad or iPhone.

    Tips:

    • When you start the video call, you will be guided through a few steps to test your equipment. This will check whether your Internet connection is fast enough, your speakers and microphone are working correctly, and your camera is positioned correctly.
    • Click ‘Allow’ if you see a message at the top of your page requesting access to use your camera.
    • Video call can work on low internet speeds however they may affect the quality of the call.

    Useful telehealth information:

    Please click on the links below for more information.

    GLCH Staff Log-In

    GLCH staff can log in here to start a telehealth consultation.

    > Login to telehealth

    Before making a telehealth video call

    We recommend having a read through this simple guide to ensure you get the best experience.

    > Open telehealth guide