About Us

At Gippsland Lakes Complete Health we deliver an extensive range of accessible health services and health promotion activities to the people of East Gippsland. Our focus is on improving the health of individuals and the health of the community we live in.

Our story

Gippsland Lakes Complete Health has been based in East Gippsland since 1975, providing services throughout the region from our central locations and via our extensive network of partnerships. We employ over 450 employees and 500 volunteers across five sites – Lakes Entrance, Bairnsdale, Bruthen, Metung and Nowa Nowa. We provide quality health care services in the areas of home care, allied health, nursing, medical, counselling, and family, youth and children’s services. GLCH has a strong partnership with the Lakes Entrance Aboriginal Health Association, which operates from the same site in Jemmeson Street, Lakes Entrance.


Our mission is to develop and deliver quality health and wellbeing services to the people of East Gippsland. In achieving our mission we will:
  • Prioritise delivery of programs and services to those with greatest need
  • Serve and respond to diverse community needs within the scope of our professional practice
  • Work with other community service agencies to ensure integrated and coordinated services
  • Develop and maintain our reputation as an influential, action orientated, innovative and value based organisation
  • Be an employer of choice and a community services agency of choice
  • Ensure resources meet existing and emerging needs


  • EQUITY | Providing equity of access to all community members.
  • QUALITY | Aiming for excellence in everything the organisation does.
  • INTEGRITY | Treating all people in an ethical manner.
  • RESPECT | Treating all people with dignity.
  • COLLABORATION | Working in partnership with other service providers and communities to achieve positive outcomes.
  • COMPASSION | Treating all people with compassion.

    Watch the video below to see some of the organisation's highlights from 2019.