At Gippsland Lakes Complete Health, we want everyone to feel safe, welcomed, respected and valued.

    Belonging and respect are at the heart of how we work with our communities, clients, volunteers and each other. We recognise that people come from many different backgrounds, cultures, identities and life experiences, and we are committed to creating inclusive, culturally safe and accessible services for everyone.

    This page brings together some of our key statements, commitments and information relating to inclusion, diversity, cultural safety, child safety and respect. It reflects our ongoing commitment to listening, learning and creating environments where people feel seen, heard and supported to live well

    Acknowledgement of Country

    We acknowledge the Traditional Custodians of the lands and waters on which we live and work. We celebrate the diversity, resilience, and continuing cultures of Aboriginal and Torres Strait Islander peoples, and pay our respects to Elders past and present.

    Child Safety

    GLCH is a Child Safe Organisation. We are committed to the safety, wellbeing and empowerment of all children, with zero tolerance for child abuse, racism or bullying.

    All children and young people who attend our services have a right to feel and be safe. This includes children and young people with Aboriginal and culturally and/or linguistically diverse backgrounds, disability, lesbian, gay, bisexual, transgender and intersex identities, and those who cannot live at home.

    Inclusion & Diversity

    Everyone is welcome at GLCH. We are committed to including all people, embracing diversity and eliminating all forms of discrimination.

    We actively work to identify and address barriers, and partner with diverse communities to improve access and experiences for everyone.

    If you have a specific access request, a suggestion to share, or would like more information, we’d love to hear from you. Please contact our Inclusion and Diversity Officer via hello@glch.org.au or call 5155 8300.

    Accessibility support: How can we help?

    If there’s anything we can do to make communicating with us easier, please let us know. We’ll do our best to support you and help you access our services.

    Deaf or hearing impaired
    Call 133 677, then ask to be connected to the GLCH service or location you need, or visit the National Relay Service.

    Interpreter services
    Call 131 450 and ask the interpreter to contact GLCH on the number for the service you require.

    Publications and Resources

    Inclusion & Diversity Plan

    To find out how we will achieve our goals, view the full Inclusion and Diversity Plan HERE

    Inclusion & Diversity Statement 

    Tap HERE to view our Inclusion & Diversity Statement.

    Cultural Inclusion Resource

    Tap HERE to view our cultural inclusion resource – Welcome! Our services are for everyone

    Reconciliation Action Plan

    Our Reconciliation Action Plan brings together health services across East Gippsland in a shared commitment to strengthen relationships, respect and opportunities for Aboriginal and Torres Strait Islander peoples.

    Tap HERE to view our Reconciliation Action Plan.