Medical Services

GP and nursing services are provided at our Lakes Entrance site with outreach services to our Metung, Nowa Nowa and Bruthen sites.


An appointment is required for all routine medical consultations. Appointments can be made by calling our customer service team on 5155 8300 (8.00am-6pm, Monday to Friday) or online using HotDoc (click on green button, top right corner).

Please advise reception staff if…

We aim to make waiting times as short as possible, however, emergencies will always be given priority. Our reception staff will keep you informed should any unforeseen delays affect you. Please notify the reception desk if you have not been seen within 30 minutes of your appointment time.

After-Hours GP Appointment Trial (for postcodes 3909 & 3887)

You can speak to an experienced, Australian-registered doctor for free by phone or video, book via the HealthNow app or simply call 1800 931 162. HealthNow is available for your after-hours care if you are a permanent resident of postcodes 3909 and 3887 which includes Lakes Entrance and Lake Tyers. The HealthNow doctor is funded by Gippsland PHN and supported by Gippsland Lakes Complete Health.

A doctor can help you with common conditions such as cold and flu, fever, nausea and viral illnesses – similar to your regular GP. You will also receive a health care summary after every consultation for your regular GP or the GP can send the health care summary directly to your GP via My Health Record with your consent.

HealthNow does not replace your regular GP. The service is for when you need a doctor’s help after hours or on weekends and your regular GP is not available.

This service is available after hours between

  • 6:00pm-8:00am
  • on weekdays, after 12:00pm Saturday,
  • and all day Sunday and public holidays.

This service is being offered as trial.

The Lakes Entrance practice is a well-equipped facility with an experienced nurse on the premises for assessment and initial care between the hours of:

8.00am – 6.30pm, Monday to Friday

8.30am – 1.00pm, Saturday and Sunday and public holidays.

A doctor is on-call for all urgent medical care during these hours.

Lakes Entrance: if an emergency arises outside of the hours noted above, please contact either the Ambulance Service by telephoning 000 or for general medical advice contact Nurse-On-Call 1300 60 60 24.

Bruthen, Nowa Nowa and Metung: medical service is limited to scheduled session times only. Please contact Medical Reception for appointments.

Home visits within the Lakes Entrance, Bruthen and Metung townships may be available should your condition prevent you from attending the clinic. Please speak to your doctor.

To minimise interruptions during consultations the doctors prefer not to accept phone calls for non-urgent matters. They ask that you give the details to the receptionist along with your contact phone number and the doctor will return your call when they have a free moment.

Urgent matters will be put through to the duty nurse.

A repeat prescription service is available for regular clients of the practice with a charge of $10.00 per request, however it is essential that we have a minimum of 48 hours notice before you expect to collect your script. As an alternative we now offer twice weekly Bulk Billed Script Only Clinics, please call for an appointment.

Please note that some medications can not be repeated without further consultation with your doctor. In this case an appointment will be required.

GP Charges:
Holders of health care cards, children under 16, aged and specific DVA pension card holders will be bulk billed for all Medicare rebateable services.

Practice billing and nursing charges are displayed at reception and are payable at the time of consultation. 

Please note there may be additional costs related to appointments with specialists and referral to other service providers.

You will be contacted by the Practice if follow up is required, unless your doctor advises otherwise.   Generally, we suggest you wait 48 hours after the test prior to contacting for results. Please phone our receptionists on 5155 8300, they will take your details and arrange for the doctor to return your call.

Our practice is committed to preventative care. From time to time you may be issued with a reminder notice offering you preventative health services specific to your needs (e.g. pap smear, immunisation, diabetes). If you do not wish to be enrolled in this system, please inform your doctor or nurse.

This medical practice has a commitment to professional training, therefore at times there may be a medical or nursing student present during consultations. Reception staff will advise you if a student will be present on arrival for your appointment. Please inform reception staff if you do not wish to have the student present.

Gippsland Lakes Complete Health supports the provision of specialist services locally or via telehealth.

Contact Medical Reception at the Lakes Entrance site for more information.

Comprehensive health assessments provide the opportunity for a GP to undertake an in-depth assessment in an individual’s health in order to ensure that optimal health and independence is maintained. The assessment covers medical, physical, psychological and social aspects of health. The initial appointment which generally takes place in the client’s home takes around two hours and is conducted by a registered nurse. This is then followed up by at least a double appointment with the individuals GP at the clinic.

All people aged 75 and over or 15 to 59 years for Aboriginal and Torres Strait Islander people, who are living in the community or in a hostel level aged care facility are eligible for this service.

When you contact us about our allied health or aged services, or are referred to us, the first person you talk to is usually part of our ACH Service Access team. They will:

  • take or confirm your contact details
  • talk to you about your needs
  • give you information about our services and your rights and responsibilities as a client of GLCH
  • discuss eligibility and fees for the service, and
  • organise an appointment for you or arrange for a service to contact you

For more information contact: 5155 8367

When you contact us about our social support and counselling services, or are referred to us, the first person you talk to is usually part of our assessment and response team. They will:

  • take or confirm your contact details
  • talk to you about, and assess, your needs
  • give you information about our services and your rights and responsibilities as a client of GLCH
  • organise an appointment for you or arrange for a service to contact you
  • provide information and referral to services outside of GLCH as necessary
  • provide assistance to meet any immediate need

For more information contact: 5155 8300