Medical Services

GP and nursing services are provided at our Lakes Entrance site with outreach services to our Metung, Nowa Nowa and Bruthen sites.

Appointments

An appointment is required for all routine medical consultations. Appointments can be made by calling our customer service team on 5155 8300 (8.00am-6pm, Monday to Friday) or online using HotDoc (click on green button, top right corner).

Please advise reception staff if…

We aim to make waiting times as short as possible, however, emergencies will always be given priority. Our reception staff will keep you informed should any unforeseen delays affect you. Please notify the reception desk if you have not been seen within 30 minutes of your appointment time.

The Lakes Entrance practice is a well-equipped facility with an experienced nurse on the premises for assessment and initial care between the hours of:

8.00am – 6.30pm, Monday to Friday

8.30am – 1.00pm, Saturday.

A doctor is on-call for all urgent medical care during these hours.

Lakes Entrance: if an emergency arises outside of the hours noted above, please contact either the Ambulance Service by telephoning 000 or for general medical advice contact Nurse-On-Call 1300 60 60 24.

Bruthen, Nowa Nowa and Metung: medical service is limited to scheduled session times only. Please contact Medical Reception for appointments.

Home visits within the Lakes Entrance, Bruthen and Metung townships may be available should your condition prevent you from attending the clinic. Please speak to your doctor.

GP Charges:
Holders of health care cards, children under 16, aged and specific DVA pension card holders will be bulk billed for all Medicare rebateable services.

Practice billing and nursing charges are displayed at reception and are payable at the time of consultation. 

Please note there may be additional costs related to appointments with specialists and referral to other service providers. Unattended appointments may incur a fee.

You will be contacted by the Practice if follow up is required, unless your doctor advises otherwise. Generally, we suggest you wait 48 hours after the test prior to contacting for results. Please phone our receptionists on 5155 8300, they will take your details and arrange for the doctor to return your call.

Our practice is committed to preventative care. From time to time you may be issued with a reminder notice offering you preventative health services specific to your needs (e.g. cervical screening, immunisation, diabetes). If you do not wish to be enrolled in this system, please inform your doctor or nurse.

This medical practice has a commitment to professional training, therefore at times there may be a medical or nursing student present during consultations. Reception staff will advise you if a student will be present on arrival for your appointment. Please inform reception staff if you do not wish to have the student present.

Gippsland Lakes Complete Health supports the provision of specialist services locally or via telehealth.

Contact Medical Reception at the Lakes Entrance site for more information.

Comprehensive health assessments provide the opportunity for a GP to undertake an in-depth assessment in an individual’s health in order to ensure that optimal health and independence is maintained. The assessment covers medical, physical, psychological and social aspects of health. The initial appointment which generally takes place in the client’s home takes around two hours and is conducted by a registered nurse. This is then followed up by at least a double appointment with the individuals GP at the clinic.

All people aged 75 and over or 15 to 59 years for Aboriginal and Torres Strait Islander people, who are living in the community or in a hostel level aged care facility are eligible for this service.

When you contact us about our allied health services and social support groups, or are referred to us, the first person you talk to is usually part of our Service Access team. They will:

  • take or confirm your contact details
  • talk to you about your needs
  • give you information about our services and your rights and responsibilities as a client of GLCH
  • discuss eligibility and fees for the service, and
  • organise an appointment for you or arrange for a service to contact you

For more information contact: 5155 8367

When you contact us about our social support and counselling services, or are referred to us, the first person you talk to is usually part of our assessment and response team. They will:

  • take or confirm your contact details
  • talk to you about, and assess, your needs
  • give you information about our services and your rights and responsibilities as a client of GLCH
  • organise an appointment for you or arrange for a service to contact you
  • provide information and referral to services outside of GLCH as necessary
  • provide assistance to meet any immediate need

For more information contact: 5155 8300