Your Rights

All clients of GLCH have the right to considerate and respectful care at all times and under all circumstances from our staff. Your cultural needs will also be respected.

You have the right to:

  • Access the care you need
  • Safe and high quality care
  • Be treated with dignity and consideration
  • Have your cultural needs respected
  • Be included in decisions about your care
  • Access information in a language you can understand
  • Expect that anything you tell us is kept private
  • Have someone speak on your behalf
  • Access information in a language you can understand
  • A second opinion
  • Refuse our help at any stage
  • Access your client record

How you can help us:

  • Treat our staff and other clients with respect
  • Tell us if you do not understand what you have been told about your treatment or care
  • Tell us if there is a change to your health or your circumstances. This includes your address and telephone number
  • Keep your appointments or let us know if you can’t
  • Keep your home safe for us to visit you. This includes tying up your pets
  • Give us feedback about our services and facilities to help us improve

Information we collect about you

We ask you for your information to help us treat and care for you. We will not use or tell anybody your information without your consent unless it is needed for legal reasons. For more information please contact the Privacy Officer on 5155 8300, or visit the privacy page.