Fees may apply. Please speak to your service provider.
Gippsland Lakes Complete Health will maintain a high standard of care regardless of whether you have a consultation in person or via telehealth.
Your service provider will decide, based on your specific needs, condition, and treatment plan, whether a telehealth appointment will meet this standard and is suitable for you.
All telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations at Gippsland Lakes Complete Health.
If the connection is interrupted or lost, the consultation will be continued by telephone or another appointment time will be booked.
If you are experiencing issues on the day and are unable to start the video call, please contact your service provider to reschedule.
Yes, please ask your service provider for an interpreter when you are requesting a telehealth appointment and we will organise for an interpreter to support you in your telehealth consultation.
If your appointment needs to be rescheduled, we will organise a new date and time.
If your situation changes and you would like to attend your next appointment in person, we will organise a face-to-face appointment at one of our locations.
Please contact your service provider to make these changes.
Yes, your family or carer can attend your telehealth appointment.
If you are running late, we cannot guarantee that your service provider will be available at a different time.
Please ensure that you start your telehealth call at least 10 minutes before your appointment. This will let you troubleshoot any issues that might delay your appointment.
We will do our best to see you as close to your appointment time as possible and appreciate your patience in this matter.
If your appointment is 30 minutes late, please call your service provider.